Suport Policy
- Juba Network guarantees Phone support all over Juba [24 / 7 in 365 days]
- If it is not possible to solve the problem from remote end, then our support engineer will start within 30 – 60 mins to facilitate our service at CLIENT office.
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If any changes require to replace/ repair the Hardware, then
In the Juba city replace time within 4 hours [Inside Juba] and 15 hours [Outside Juba] start from our response reporting time [This response time is not included regarding the force majeure aspect and Juba City Corporation roadside rules and regulation] - Juba Network will provide special response time for Fiber Optic cable damage within the Juba city 24/7 in 365 days from 9 am to 5 pm for CLIENT. [This response time is not included regarding the force majeure aspect and Juba City Corporation roadside rules and regulation]